Excellent Customer Service

I had been watching this product for a few months and when it finally became available I had an enquiry regarding the pump which came with it, the uk site showed just the foot pump and the America showed a large hand pump.

Mark and his team responded to my enquiry the same day and explained that they could supply the Hand pump if required.

I didnt reply but ordered the kayak anyway and to my surprise they added the Hand pump as well to the order.

Fantastic customer service all round.

And the delivery was also exceptionally quick.

Just need to try it out on the rivers and canals and the coast.

Good job

Mac.

Mac McCarthy | Cambridge & Spain. | September 2021

SE 385FT Pro

Thank you Mark and the Spindrift UK team! Excellent advice from start to finish, second to none customer service and quality products. We went straight out on to the water today and loved every minute :) The Sea Eagle Fasttrack 385 really is a confidence inspiring kayak, tracks beautifully straight, turns well and very stable! Love it

Ben | Birmingham | September 2021

Hi Mark

Just a quick email to thank you for all of your help and advice re. the Sea Eagle 385 FT, which was a perfect addition to our holiday. It was exactly what we were looking for, and the kids really enjoyed being able to paddle and participate. I'm very grateful to you and your team for your excellent customer service, and for the great product.

Thanks again

Matt

Matt | London | August 2021

I'm 4 weeks into a 6 week bike and kayak tour of Scotland's Lochs. Bought this after excellent advice from Mark and couldn't be happier. I tow the 385ft on a trailer behind a Airnimal folding bike, on the water the 385 carries the trailer and bike without any handling issues. So far I've kayaked 20 Lochs. It handles choppy Scottish Lochs without issues and is as good as can be expected in headwinds (like most inflatables it's quite wide so not as good as a hard shell). Took it out to sea in Moidart and it was fine but this isn't a sea kayak. Works well with a sail and I was able to paddle Loch Shiel with minimal effort. Kayak does weigh more than advertised, so I assume that weight is without seat, bag etc. Real on the water weight is nearer 20kg.. Overall this is a superb kayak for touring with a bike. It's stable, reliable, well made and Spindrift are an excellent company to deal with.

Tramplite | UK | September 2017

After spending a few months researching inflatable kayaks I came

across the names Sea Eagle and Spindrift, I made arrangements to have a look at the Fast Track 385. On the day I met up with Mark and after a chat and seeing the 385 made the purchase. First time spent 2-3 hours with my son in and around St Mary's bay. We were both very impressed with the way it handled, Very stable and moved through the water with ease. The following day went out with a neighbour who, I hope doesn't mind me saying, Is a big chap and still it moved through the water with ease and little effort, Even with just myself paddling. This is a very good kayak well made and works exactly as claimed, A very good craft. I would recommend it to anyone looking for an inflatable kayak. Many thanks to Mark and the staff at Spindrift.

Michael | Brixham, Devon | May 2014